FAQ's

Where does Easy Pool Shop deliver?

Easy Pool Shop is a local Austin, Texas company. Physical products—including pool chemicals, parts, and supplies—are delivered by our staff within eligible Greater Austin service areas. We do not ship physical products nationwide or internationally.

Can I purchase a membership or service if I live outside the delivery area?

Yes. Memberships and eligible services can be purchased separately from physical products. The local-delivery benefit is available only within eligible Greater Austin service areas, and onsite service availability depends on location. Contact us before purchasing an onsite service outside Greater Austin.

How will I know when my local delivery will arrive?

Our team will contact you to coordinate delivery. Timing depends on your address, product availability, and route schedule.

What if I entered the wrong delivery address?

Reply to your order-confirmation email or contact us as soon as possible. We will update the address when the order has not yet been dispatched and the corrected address is within our service area.

Can I cancel or return an order?

Please contact us promptly with your order number. Eligibility depends on whether the order has been prepared or delivered and on the type and condition of the product. See our Refund Policy for complete terms.

What currency are prices displayed in?

All prices are shown in U.S. dollars.

How can I get help?

Email easypools@gmail.com or call 855-397-6659. Support hours are Monday through Friday, 8:00 a.m.–5:00 p.m. CST. Please include your order number when asking about an existing order.