Privacy policy

Last updated: September 17, 2026

Easy Pool Shop and Easy Pools (collectively, “Easy Pool Shop,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit EasyPoolShop.com, purchase products or services, request Pool School or an inspection, enroll in a membership or subscription, communicate with us, or otherwise interact with our business.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and service or delivery address, order and service history, account information, marketing preferences, communications with us, and information you submit in forms or qualification requests.

Our website, ecommerce platform, and service providers may also automatically collect technical and usage information such as device and browser information, IP address, pages viewed, referring information, and interactions with our website. Cookies and similar technologies may be used to operate the site, remember preferences, understand site usage, measure marketing performance, prevent fraud, and support ecommerce functions.

HOW WE USE INFORMATION

We may use personal information to process orders and payments; provide local delivery; schedule and perform services, inspections, Pool School, monitoring, memberships, and subscriptions; communicate about purchases or appointments; provide customer support; maintain and improve our website and services; prevent fraud or misuse; comply with legal obligations; and, where permitted, send marketing communications.

PAYMENTS AND ECOMMERCE

Our online store is hosted on Shopify. Payment and checkout information may be processed by Shopify and other payment providers that support the transaction. We do not require customers to send payment-card numbers to us by ordinary email. Payment providers process payment information according to their own security practices and privacy terms.

SERVICE PROVIDERS AND DISCLOSURE

We may share information with vendors and service providers when reasonably necessary to operate our business, including ecommerce, payment processing, website hosting, analytics, communications, marketing, subscription management, scheduling, customer support, local delivery, and other business functions.

We may also disclose information when required by law, to protect legal rights or safety, to investigate fraud or misuse, or in connection with a business transaction such as a merger, acquisition, financing, or sale.

We do not disclose personal information to third parties merely for their independent use unless permitted by law or described to you at the time information is collected.

MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send information about products, services, memberships, promotions, Pool School, pool-care information, and company updates. You may unsubscribe using the instructions in a marketing message or by contacting us.

Transactional or service-related communications may still be sent when necessary to administer an order, subscription, membership, appointment, or customer relationship.

COOKIES AND ONLINE TECHNOLOGIES

Our website and service providers may use cookies, pixels, local storage, and similar technologies. Available privacy choices may vary by browser, device, location, and the services used by our website. Blocking some technologies may affect website functionality.

DATA RETENTION AND SECURITY

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed to be completely secure.

YOUR PRIVACY CHOICES

Depending on applicable law and your location, you may have rights concerning personal information, such as requesting access, correction, deletion, or information about certain uses or disclosures. Rights and exceptions vary by jurisdiction.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

CHILDREN

Our store and services are intended for adults and are not directed to children for the purpose of collecting personal information from them. If you believe a child has provided personal information to us without appropriate authorization, please contact us.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or practices. The current version will be posted with its updated date.

For privacy questions or requests, contact:

Easy Pool Shop / Easy Pools
Email: easypools@gmail.com
Phone: 855-397-6659 ((855) EZPOOLZ)
Mailing address: PO Box 340066, Lakeway, TX 78734
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time