Refund policy

RETURN AND REFUND POLICY

Last updated: October 28, 2026

Easy Pool Shop provides swimming-pool products through local staff delivery and offers memberships, inspections, Pool School, and related services. We do not ship physical products or offer customer order pickup.

LOCAL DELIVERY AREA

Physical products are available only for Easy Pools staff delivery to addresses within a 35-mile radius of the Texas State Capitol building in Austin, Texas. Orders placed for delivery outside our service area may be canceled and refunded. Memberships and eligible services may be purchased by customers who live elsewhere when the serviced property is within our service area.

PHYSICAL-PRODUCT RETURNS

Unused, unopened, nonchemical products in their original condition and packaging may be eligible for return within 30 days of delivery. Proof of purchase is required.

Contact us before attempting any return. Do not mail products to our PO Box. For approved returns of eligible unused, unopened, nonchemical products, Easy Pool Shop provides free preauthorized staff pickup within our 35-mile delivery area. No restocking fee applies to these approved returns. Staff pickup will take place within five days after we approve the return. We will contact you to arrange the pickup.

POOL CHEMICALS AND HAZARDOUS MATERIALS

For safety and handling reasons, pool chemicals, liquids, opened products, partially used products, hazardous materials, and flammable products cannot be returned or exchanged unless the item was damaged, defective, or incorrectly delivered.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it is delivered. Contact us promptly if an item is damaged, defective, missing, or incorrect. We may request photographs or other information needed to verify the issue. When approved, we will arrange an appropriate replacement, store credit, or refund.

NONRETURNABLE ITEMS

The following are generally not returnable:

• Opened or used products
• Pool chemicals, liquids, and hazardous materials
• Special-order or custom-ordered items
• Gift cards
• Services that have already been performed
• Membership benefits that have already been used
• Clearance or final-sale items when identified as final sale

MEMBERSHIPS AND SUBSCRIPTIONS

Memberships and subscriptions may be canceled before the next renewal date to prevent future charges. Canceling does not automatically refund a charge that has already been processed. Membership access and benefits may continue through the end of the paid billing period.

Membership charges are generally nonrefundable after membership benefits have been used. Contact us promptly if you believe a membership charge was made in error.

POOL SCHOOL, INSPECTIONS, AND APPOINTMENTS

Paid Pool School sessions, inspections, onsite visits, and other scheduled services may be rescheduled or canceled by contacting us at least 24 hours before the appointment. Cancellations made with less than 24 hours’ notice, missed appointments, or appointments that cannot be completed because access was unavailable may be nonrefundable or subject to a rescheduling fee.

Free Pool School is a qualification request. Submitting a request does not guarantee eligibility or an appointment.

REFUNDS

Approved refunds for returned physical products are processed to the original payment method within five business days after we receive and inspect the return and approve the refund. Your bank or card provider may require additional time to post the refund to your account.

For return, refund, cancellation, or delivery questions, contact:

Easy Pool Shop
Email: easypools@gmail.com
Phone: 855-397-6659
Mailing address: PO Box 340066, Lakeway, TX 78734
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time

The mailing address above is not a product-return location. Contact us for authorization and instructions before returning any item.

Nothing in this policy limits any rights available under applicable law.