Shipping policy

LOCAL DELIVERY POLICY

Easy Pool Shop does not ship physical products. Chemicals, supplies, test kits, and other physical goods are delivered by Easy Pools staff only within eligible Greater Austin service areas.

DELIVERY ELIGIBILITY

Delivery eligibility is based on the address where the products will be delivered. An address entered at checkout does not guarantee that it is within our service area. If we cannot serve the delivery address, we will contact the customer and cancel and refund the physical-product order.

CHECKOUT LANGUAGE

Shopify may use terms such as “shipping,” “shipping address,” or “shipping method” during checkout. For physical products purchased from Easy Pool Shop, these terms refer to the local delivery address and local fulfillment—not nationwide parcel shipping.

DELIVERY SCHEDULING

Delivery timing depends on product availability, location, and staff route scheduling. We may contact the customer to confirm the address, delivery instructions, access, or timing. Customers are responsible for providing a complete and accurate delivery address and safe access to the delivery location.

SERVICES AND MEMBERSHIPS

Memberships and eligible services may be purchased by customers who live outside Greater Austin when the property receiving the service is within an eligible service area. Digital communications and qualification requests do not require physical-product delivery.

QUESTIONS

To confirm whether an address is eligible before ordering, contact Easy Pool Shop:

Email: easypools@gmail.com
Phone: 855-397-6659
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time
Mailing address: PO Box 340066, Lakeway, TX 78734